Graduate Eugene FAQ

GENERAL


WHAT IS CHECK-IN/ CHECKOUT TIME?

Our standard check-in time is 4 pm. Checkout is 12 pm.

HOW DO I CHANGE OR CANCEL MY BOOKING?

Change and cancellation terms vary per type of booking. Terms for your reservation can be found on the website during the booking process and in your booking confirmation email.

For reservations booked directly with the hotel, modifications and cancellations can be made by:

Phone (modifications or cancellations)
Call 541 342 2000 and select “1” for Reservations to speak to a member of our team.

Online (cancellations only)
For reservations made directly on graduatehotels.com, visit https://www.graduatehotels.com/eugene/#/booking/cancel to cancel.

Third-Party Bookings
Contact the third party directly.

CAN I GET A COPY OF MY FOLIO?

Yes, please submit a Folio Request.

WHAT IF I NEED AN EARLY ARRIVAL / LATE DEPARTURE / EARLY DEPARTURE?

Please check with the front desk and we will do our best to accommodate.

WHAT IS THE MINIMUM AGE REQUIREMENT TO CHECK IN?

Guests must be 18 or older to reserve a room at Graduate Eugene. All guests under 18 must be accompanied by an adult.

For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.

WILL MY CARD BE CHARGED AT THE TIME OF RESERVATION?

If you booked an advance payment rate, your card will be charged a deposit of full room and tax prior to your arrival. If you did not book an advance payment rate, your card will not be charged until your checkout.

If you use a debit/credit card to check in, a hold will be placed on your card for the full anticipated amount to be owed to the hotel, including estimated incidentals of $50 per night, through your date of check out. Provided you do not have any room charges or damages, the incidental hold will be released within 5-7 business days from the date of checkout or longer at the discretion of your card issuer.

DO I NEED A CREDIT CARD AT CHECK IN?

Yes, all guests need a valid credit card that matches their identification.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept American Express, Diners, Discover, JCB, Mastercard, Visa, Apple Pay, and Google Pay. Additionally, our UK hotels accept Union Pay and Maestro. All Hotels also accept cash payment at checkout, however a valid credit card must still be presented upon arrival.

CAN I GET A CONFIRMATION EMAIL?

Yes, you can get a copy of your upcoming stay confirmation by submitting a request to info@graduateeugene.com.

POLICIES


WHAT IS YOUR CANCELLATION POLICY?

Cancellation policies vary based on your booking. Please refer to your confirmation email for details. If you need a copy of your upcoming stay confirmation please email info@graduateeugene.com.

DO YOU HAVE A BEST RATE GUARANTEE?

Yes, please learn more about The Graduate Pledge.

WHAT IS THE SMOKING POLICY?

Graduate Eugene is a non-smoking hotel.

WHAT IS YOUR PET POLICY / FEES?

Our hotels are pre-friendly. Add a pet to your reservation for $35 per night. In accordance with Graduate’s standard pet policy, a maximum of two pets are allowed. A one-time, non-refundable pet hosting fee of $35 per night per pet will be charged to the guest folio upon check-in. Additionally, guests will be held liable for any physical damage caused by their pet, whether in guest rooms or public areas of the Graduate Hotel.

Please note the following:

  • Pets must be attached to a leash at all times that the pet is outside of the guestroom.
  • Pets are not permitted to be left in guestrooms unattended.
  • Guests must be present in order to receive Housekeeping service and the pet must be on a leash during these times. If pet is left unattended, housekeeping service will not be provided.
  • Should your pet be the cause of any guest complaints, the hotel reserves the right to charge an additional $250 disturbance fee per occurrence.
  • Guests will be required to sign a “pet waiver” form upon arrival.

ROOMS


DO YOU HAVE ACCESSIBLE ROOMS?

Yes, all Graduate Hotels offer accessible rooms.

DO YOU HAVE CONNECTING ROOMS?

Yes, please contact us to discuss options for your reservation with a member of our team.

DO YOU HAVE ROLLAWAYS OR CRIBS?

Cribs are available (based on availability at check-in). We do not offer rollaways.

AMENITIES


IS THERE A GYM?

Our 24-hour fitness room is located in the basement level and is equipped with Peloton bikes, ellipticals, treadmills and free weights.

IS THERE A POOL?

Yes, our indoor pool is open daily.

HOW DO I RESERVE A COMPLIMENTARY BIKE?

Complimentary bikes are available for two-hour rides, seasonally from April through November. Set up a rental at the front desk.

IS SELF-SERVICE ICE AVAILABLE?

Yes, ice machines are located next to the elevators. Ice is also available by calling the front desk.

WHAT ARE THE NEARBY ATTRACTIONS?

Our friendly front desk staff loves sharing their local knowledge. Contact them for tips on exploring town. Here are some of our favorite spots around town.

IS THERE WIFI AVAILABLE?

Yes, complimentary Wi-Fi is available throughout the hotel.

TRANSPORTATION


HOW DO I GET THERE?

Graduate Eugene is about a 20-minute drive (11 miles) from the Eugene Airport. If you don’t have access to a car, local app-based ride-sharing and taxi services are available. Please contact the front desk for assistance in arranging taxi or limo services to the airport.

IS ON-SITE PARKING / VALET PARKING AVAILABLE?

Overnight self-parking is $19 per night. Overnight valet parking is $24 per night and includes unlimited in-and-out privileges.

FOOD & BEVERAGE


CAN I MAKE A RESERVATION AT YOUR RESTAURANT OR BAR?

Reservations are not needed for Trophy Room or Poindexter Coffee.

Reservations are required for the Topgolf Swing Sweet. Please call (541) 342-6653 to reserve.

WHAT ARE YOUR DINING HOURS OF OPERATION AND CAN I VIEW MENUS ONLINE?

View current menus, hours and more for Trophy Room and Poindexter Coffee.

DO YOU HAVE ROOM SERVICE?

We do not offer room service, however to-go options are available at all our restaurants and bars.

SERVICES


CAN I STORE MY LUGGAGE?

Yes, we are happy to store your luggage before and after checkout.

CAN I HAVE A PACKAGE SENT TO THE HOTEL?

Yes, mail may be picked up and dropped off at the front desk. If we’re holding mail, packages or phone messages for you, we will call your room or place a note under your door.

ARE LAUNDRY SERVICES AVAILABLE?

Laundry service is available Monday through Friday. Items received at the front desk by 8 am. will be returned the same day. All items received after 8 am. will be returned the following day.

ARE BUSINESS SERVICES AVAILABLE?

Please see the front desk for any assistance with printing or making copies.

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