Here you’ll find answers to common questions we receive from guests. If you don’t see what you’re looking for, use the “Ask a Question” button below and we’ll get back to you as soon as possible.

What time is check-in?


What time is check-out?


How do I request an early check-in or late check-out?

Contact your hotel directly. Dependent upon availability.

Do you charge for extra guests in the room?

Many of our hotels do charge for additional guest above single/double occupancy. Specific details can be found on each hotel’s website and are included in the rate details when booking.

What is your cancelation policy?

Please reference the rate that you booked for the cancellation policies associated with it.

How can I get a copy of my folio?

Please fill out the Folio Request Form.

How can I call to make a reservation?

Do I need a credit card at check in?

Yes, all guests need a valid credit card that matches their photo I.D.

Am I able to get an amenity delivered to the room?

Yes, we can deliver amenities to rooms. Please contact the hotel directly to make the request.

Do you allow pets?

All hotels are pet-friendly with a nightly pet fee of $35 a night.

Is it possible to store luggage before a room is ready or after checkout?

Yes, all hotels are able to accommodate luggage storage before/after checkout.

Do you have a fitness room?

Yes, all hotels feature fitness rooms.

Do you have room service?

No, we do not offer room service at any hotels.

Do you have laundry facilities?

Some hotels do offer laundry service. Please inquire with the property directly.

Do you offer babysitting?

No, we do not offer babysitting service at any hotels.

Is Wi-Fi available?

Yes, Wi-Fi is complimentary at all hotels.

Do you have accessible rooms?

Yes, all hotels have accessible rooms.

What forms of payment do you accept?

We accept American Express, Diners, Discover, JCB, MasterCard, and Visa. Our UK properties also accept Union Pay and Maestro. The hotels also accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

Got Questions?

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