Here you’ll find answers to common questions we receive from guests. If you don’t see what you’re looking for, use the “Ask a Question” button below and we’ll get back to you as soon as possible.

What time is Check in?

4 p.m. (local hotel time)

What time is Check out?

11 a.m. (local hotel time)

How do I request an early check in or check out?

Contact the hotel directly. See contact information for all properties.

Do you charge for extra guests in the room?

Many of our hotels do charge for additional guests above single/double occupancy. Specific details can be found on each hotels website and are included in the rates when booking.

What is your cancellation policy?

Please reference the rate that you booked for the cancellation policies associated with it.

How can I get a copy of my folio?

Yes, please submit a folio request.

Can I make a reservation over the phone?

Yes, we’d be happy to help you make a reservation, please call the location directly. See contact information for all properties.

Do I need a credit card at check in?

Yes, all guests need a valid credit card that matches their Identification.

Am I able to get an amenity delivered to the room?

Yes, we can deliver amenities to rooms, please contact the hotel directly to make the request.

Do you allow pets?

All hotels are pet-friendly and charge a $75 pet fee per stay.

Are we able to store luggage before our room is ready or after checkout?

Yes, all hotels can store luggage before and after checkout.

Do you have a fitness center?

Yes, all hotels have fitness centers featuring a variety of treadmills, Pelotons, and machines.

Do you have room service?

No, we do not offer room service at our hotels.

Do you have laundry facilities?

Some hotels do offer laundry service, please inquire with the property directly.

Do you offer babysitting?

No, we do not offer babysitting service at any hotels.

Is there a charge for Wi-Fi?

No, Wi-Fi is complimentary at all hotels.

Do you have accessible rooms?

Yes, all hotels have accessible rooms.

What payments do you accept?

We accept American Express, Diners, Discover, JCB, Mastercard, and Visa. Additionally, our UK hotels accept Union Pay and Maestro. All hotels also accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.