Change and cancellation terms vary per type of booking. Terms for your reservation can be found on the website during the booking process and in your booking confirmation email.

For reservations booked directly with the hotel, modifications and cancellations can be made by:

Phone (modifications or cancellations)
Call 865 437 5500 and select “1” for Reservations to speak to a member of our team.

Online (cancellations only)
For reservations made directly on graduatehotels.com, visit https://www.graduatehotels.com/knoxville/#/booking/cancel to cancel.

Third-Party Bookings
Contact the third party directly.

Yes, please submit a Folio Request.

Please check with the front desk and we will do our best to accommodate.

Guests must be 18 or older to reserve a room at Graduate Knoxville. All guests under 18 must be accompanied by an adult.

For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.

If you booked an advance payment rate, your card will be charged a deposit of full room and tax prior to your arrival. If you did not book an advance payment rate, your card will not be charged until your checkout.

If you use a debit/credit card to check in, a hold will be placed on your card for the full anticipated amount to be owed to the hotel, including estimated incidentals of $50 per night, through your date of check out. Provided you do not have any room charges or damages, the incidental hold will be released within 5-7 business days from the date of checkout or longer at the discretion of your card issuer.

Yes, all guests need a valid credit card that matches their identification.

We accept American Express, Diners, Discover, JCB, Mastercard, Visa, Apple Pay, and Google Pay. Additionally, our UK hotels accept Union Pay and Maestro. All hotels also accept cash payment at check-out, however a valid credit card must still be presented upon arrival.

Yes, you can get a copy of your upcoming stay confirmation by submitting a request to info@graduateknoxville.com.

Yes, please learn more about The Graduate Pledge.

Graduate Knoxville is a non-smoking hotel. A $250 cleaning fee will be charged for smoking in rooms.

Our hotels are pre-friendly. Add a pet to your reservation for $35 per night. In accordance with Graduate’s standard pet policy, a maximum of two pets are allowed. A one-time, non-refundable pet hosting fee of $35 per night per pet will be charged to the guest folio upon check-in. Additionally, guests will be held liable for any physical damage caused by their pet, whether in guest rooms or public areas of the Graduate Hotel.

Please note the following:

• Pets must be attached to a leash at all times that the pet is outside of the guestroom.
• Pets are not permitted to be left in guestrooms unattended.
• Guests must be present in order to receive Housekeeping service and the pet must be on a leash during these times. If pet is left unattended, housekeeping service will not be provided.
• Should your pet be the cause of any guest complaints, the hotel reserves the right to charge an additional $250 disturbance fee per occurrence.
• Guests will be required to sign a “pet waiver” form upon arrival.

No connecting standard rooms other than the Family Suite, which is a Premium King room connected to a Twin Twin room.

Yes, we have rollaway beds (based on availability). Not all rooms allow rollaways per the fire code. Please contact a member of our team to make your reservation. We also have Pack and Plays (based on availability).

To reserve a complimentary bike, please contact the front desk.

Ice machines are located near the elevators on floors 2, 4 and 6.

Our friendly front desk staff loves sharing their local knowledge. Contact them for tips on exploring town. Here are some of our favorite spots around town.

Yes, complimentary Wi-Fi is available throughout the hotel.

Valet parking is available for overnight guests at a rate of $32 + tax per car/per night and $50 + tax per car/per night during home game weekends and special events. Valet parking is only guaranteed for one vehicle per group and is located at the main entrance at 1706 Cumberland Avenue.

Self parking options include metered parking on Lake avenue behind the hotel, and a Premier Parking Lot located at 1816 Cumberland Ave.

Learn more about getting here.

View current menus, hours and more for Saloon 16 and Poindexter Coffee.

We do not offer room service, however to-go options are available at all our restaurants and bars.

Yes, mail may be picked up and dropped off at the front desk. If we’re holding mail, packages or phone messages for you, we will call your room or place a note under your door.

Laundry service is available Monday through Friday. Items received at the front desk by 8 am will be returned the same day. All items received after 8 am will be returned the following day.

There is no business center at the hotel, however, the front desk is happy to print boarding passes, etc., upon request.