Graduate Nashville FAQ
Here you’ll find answers to common questions we receive from guests and visitors to Graduate Nashville.
What time is Check-In/Check-Out?
Check-in is 4pm. Check-out is 11am. You may purchase early check-in for an 1pm arrival or late check-out for a 2pm departure for an additional $75 plus applicable taxes each.
HOW DO I CHANGE OR CANCEL MY BOOKING?
Change and cancellation terms vary per type of booking. Terms for your reservation can be found on the website during the booking process and in your booking confirmation email.
For reservations booked directly with the hotel, rooms must be cancelled 48 hours prior to check-in, so 4 p.m. EST (2 days prior to arrival) to avoid a cancellation charge equal to one night’s room and tax.
Modifications and cancellations can be made by:
Phone (modifications or cancellations)
Call 615 551 2700 and select “1” for Reservations to speak to a member of our team.
Online (cancellations only)
For reservations made directly on graduatehotels.com, visit https://www.graduatehotels.com/nashville/#/booking/cancel to cancel.
Contact the third party directly.
CAN I GET A COPY OF MY FOLIO?
Yes, please submit a Folio Request.
WHAT IF I NEED AN EARLY ARRIVAL / LATE DEPARTURE / EARLY DEPARTURE?
You may purchase early check-in for an 1pm arrival or late check-out for a 2pm departure for an additional $75 plus applicable taxes each.
WHAT IS THE MINIMUM AGE REQUIREMENT TO CHECK IN?
Guests must be 21 or older to reserve a room at Graduate Nashville. All guests under 21 must be accompanied by an adult.
For security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in.
WILL MY CARD BE CHARGED AT THE TIME OF RESERVATION?
If you booked an advance payment rate, your card will be charged a deposit of full room and tax prior to your arrival. If you did not book an advance payment rate, your card will not be charged until your checkout.
If you use a debit/credit card to check in, a hold will be placed on your card for the full anticipated amount to be owed to the hotel, including estimated incidentals of $50 per night, through your date of check out. Provided you do not have any room charges or damages, the incidental hold will be released within 5-7 business days from the date of checkout or longer at the discretion of your card issuer.
DO I NEED A CREDIT CARD AT CHECK IN?
Yes, all guests need a valid credit card that matches their identification.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept American Express, Diners, Discover, JCB, Mastercard, Visa, Apple Pay, and Google Pay. Additionally, our UK hotels accept Union Pay and Maestro. All hotels also accept cash payment at check-out, however a valid credit card must still be presented upon arrival.
CAN I GET A CONFIRMATION EMAIL?
Yes, you can get a copy of your upcoming stay confirmation by submitting a request to email@example.com.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation policies vary based on your booking. Please refer to your confirmation email for details. If you need a copy of your upcoming stay confirmation please email firstname.lastname@example.org.
DO YOU HAVE A BEST RATE GUARANTEE?
Yes, please learn more about The Graduate Pledge.
WHAT IS THE SMOKING POLICY?
Graduate Nashville is a smoke-free property and we will charge a minimum $250 cleaning fee for rooms that have been smoked in or damaged.
WHAT IS YOUR PET POLICY / FEES?
Our hotels are pre-friendly. Add a pet to your reservation for $35 per night. In accordance with Graduate’s standard pet policy, a maximum of two pets are allowed. A one-time, non-refundable pet hosting fee of $35 per night per pet will be charged to the guest folio upon check-in. Additionally, guests will be held liable for any physical damage caused by their pet, whether in guest rooms or public areas of the Graduate Hotel.
Please note the following:
- Pets must be attached to a leash at all times that the pet is outside of the guestroom.
- Pets are not permitted to be left in guestrooms unattended.
- Guests must be present in order to receive Housekeeping service and the pet must be on a leash during these times. If pet is left unattended, housekeeping service will not be provided.
- Should your pet be the cause of any guest complaints, the hotel reserves the right to charge an additional $250 disturbance fee per occurrence.
- Guests will be required to sign a “pet waiver” form upon arrival.
DO YOU HAVE ACCESSIBLE ROOMS?
Yes, all Graduate Hotels offer accessible rooms. Please contact us to find the room that meets your needs.
What is your maximum room occupancy?
- Graduate King Rooms: two guests per room
- Graduate Double Queen Rooms: four guests per room (no rollaway beds allowed)
- Graduate Junior King Suites & Graduate King Suites: four guests per room
DO YOU HAVE CONNECTING ROOMS?
We have a limited number of Graduate King Rooms that connect to a Graduate Queen Queen Room, which can accommodate a combined total of six guests. If you require a connecting room, please note at the time of booking to ensure availability. We cannot guarantee connecting rooms.
DO YOU HAVE ROLLAWAYS OR CRIBS?
We have rollaway beds and Pack and Plays available for guests to utilize based on availability.
IS THERE A GYM?
Our 24-hour fitness room is located on the second floor and is equipped with Peloton bikes, ellipticals, treadmills and free weights.
IS THERE A POOL?
The Governor’s Pool at White Limozeen is an extension of the restaurant and NOT a hotel pool. Resy for The Governor’s Pool at White Limozeen are required and available on Resy.com. The pool is open seasonally from Spring to late Fall, depending on weather. Please See the Governor’s Pool FAQ in the section below.
HOW DO I RESERVE A COMPLIMENTARY BIKE?
Complimentary bikes can be reserved at the front desk.
IS SELF-SERVICE ICE AVAILABLE?
Ice machines are located on every odd floor.
WHAT ARE THE NEARBY ATTRACTIONS?
Our friendly front desk staff loves sharing their local knowledge. Contact them for tips on exploring town. Here are some of our favorite spots around town.
IS THERE WIFI AVAILABLE?
Yes, complimentary Wi-Fi is available throughout the hotel.
WHAT MONTHS IS THE GOVERNOR'S POOL OPEN?
The Governor’s Pool is generally open Memorial Day to Labor Day (occasionally a little later or earlier in the season – weather dependent). For the 2023 season, the pool will be open May 6 through Labor Day 2023.
As a reminder, the pool is an extension of White Limozeen and not a hotel amenity — reservations are required for everyone, including hotel guests.
DO I NEED A RESERVATION FOR THE POOL IF I AM A HOTEL GUEST?
Yes, The Governor’s Pool is an extension of White Limozeen and not an amenity of the hotel. Reservations are required for everyone, and there is an additional cost.
IS THERE A TIME SLOT FOR HOTEL GUESTS?
Yes, The Governor’s Pool at White Limozeen gives priority to hotel guests Monday – Thursday, 8 am – 11 am. Reservations are required.
HOW DO I MAKE A RESERVATION FOR THE GOVERNOR’S POOL AT WHITE LIMOZEEN?
Reservations can be found on Resy.com. Reservations go live 14 days prior to your desired date.
HOW MUCH DOES A POOL RESERVATION COST AND WHAT ARE THE HOURS?
The cost varies per day of the week. When booking a reservation, you are allotted a three-hour time period. Pool reservations Monday – Thursday are $50 per person and Friday – Sunday $75 per person.
Pool Time Slots
9 am – 12 pm
12:45 pm – 3:45 pm
4:30 pm – 7:30 pm
Late Night pool slots are also available but must be booked through our events team.
Friday & Saturday: 8:30 pm – 11:30 pm
Sunday- Thursday: 8 pm – 11 pm
ARE WALK-INS AVAILABLE IF THERE ARE NO RESERVATIONS?
Yes, however, it is HIGHLY unlikely without a reservation. Should we have space for walk-ins, guests will only be permitted to stay within the allotted time blocks. Example: If walk-in is permitted at 10 am, they will only be allowed to stay for that block of time which ends at 11 am. Due to the popularity and volume of reservations, we cannot accommodate walk-ins to rollover.
WHAT COMES WITH A POOL RESERVATION?
All reservations will receive a complimentary Boozy Welcome Drink (non-alcoholic options are available) when they arrive. Guests will be provided a towel and water bottle to use while at the pool and must return these items at the end of their reservation.
White Limozeen / FOOD & BEVERAGE
HOW AND WHEN CAN I MAKE A RESERVATION AT WHITE LIMOZEEN?
Reservations for parties under eight guests are available online via Resy.com. Due to the popularity and entering peak season, we ask that all reservations of 8 or less people be made online.
Reservations are available two weeks prior to your desired date and go live at 12 am CT. We do recommend setting a reminder as spots fill up fast! We encourage you to sign up for the notify list if you did not get a reservation. This is a waitlist and will automatically reach out to the next person on the list if a cancellation occurs.
I WENT ON RESY AT MIDNIGHT THE DAY MY DESIRED DATE WAS RELEASED AND THERE ARE NO RESERVATIONS AVAILABLE. IS THERE SOMETHING WRONG WITH THE WEBSITE?
All available reservations can go within seconds of them being released at midnight. If you don’t see any reservations available, check back later for any cancellations or you can come in as a walk-in guest and we will do our best to accommodate you.
I HAVE A PARTY OF EIGHT OR MORE PEOPLE. HOW DO I BOOK A RESERVATION?
To better assist you, we politely ask that you submit an event request.
We begin taking reservations 60 days in advance of your desired date for parties between 8-15 guests. For parties of 16-24, we begin taking reservations 90 days prior to your desired date. Parties of 25+ are considered a partial/full buyout and do not have a maximum booking window. Parties greater than eight guests will be considered a contracted event and will require a deposit with a food/beverage minimum.
For full venue buyouts, you are able to send an inquiry in as far in advance as you would like. Please direct these inquiries to email@example.com.
CAN I SPLIT MY GROUP UP INTO MULTIPLE RESERVATIONS AND BE SEATED NEAR EACH OTHER?
Unfortunately, due to the layout of the restaurant and to accommodate other reservations, we are unable to guarantee you will be seated next to your party on a different reservation.
DOES WHITE LIMOZEEN ACCEPT WALK-INS FOR DINING?
White Limozeen does allow walk-ins. The patio is available for walk-in dining requests. Unfortunately, this is not a guarantee for a table or for dining purposes. Due to the popularity of White Limozeen, there could potentially be a waitlist of up to three hours for entry, depending on the day and time of your choosing.
DO I NEED A RESERVATION IF I JUST WANT TO GO TO THE BAR?
You don’t need a reservation to go to the bar, but it will be standing room only. All tables are reserved for other guests. Due to the popularity of White Limozeen, there could potentially be a waitlist of up to three hours for entry, depending on the day and time of your choosing.
CAN I GO UP JUST TO TAKE PICTURES?
You are allowed to take pictures with a non-professional camera throughout White Limozeen during operating hours with a dining reservation or upon walk-in availability.
“I’VE TRIED CALLING AND NOBODY ANSWERS.”
Due to the high volume of inquiries for White Limozeen, we politely ask that you email us at firstname.lastname@example.org and our sales team will be with you at their earliest convenience. We appreciate your patience and understanding during these popular times.
A 6 hour notice is required for cancellations. Cancellations within 6 hours will receive a $20 per person charge. There is a 48 hour cancellation policy for contracted events.
Guests can cancel their reservation with the options below:
- Cancel via Resy account
- Call directly at 615-649-7239 and leave a message with reservation information
- Email email@example.com or firstname.lastname@example.org
We do not allow pets on the 12th floor with the exception of Certified Service Animals (ESA pets are not protected under the ADA with restaurants; they are only a protected class with residences/lodging) For more information, visit here.
Outside Food & Beverage
Outside Food & beverage is not permitted with the exception of Poindexter items. General Admission guests wanting to bring in a cake will receive a $15 per person charge. ($150+ for events).
Tours (during non-operating hours) are only given in the case of a potential partial/full buyout. These can be scheduled through the events team by emailing email@example.com or firstname.lastname@example.org.
- Loose glitter/confetti
- Outside Food & beverage
- Inappropriate shaped decorations
- Professional Photography (cameras larger than a standard phone)
Refunds are not guaranteed and are given on a case-by-case basis. Please reach out via email for refund requests to email@example.com.
WHAT ARE YOUR DINING HOURS OF OPERATION AND CAN I VIEW MENUS ONLINE?
View current menus, hours and more for White Limozeen, Poindexter Coffee and Cross-Eyed Critters.
DO YOU HAVE ROOM SERVICE?
We do not offer room service at Graduate Nashville. However, you can order food for delivery and pick it up from the front desk, or select grab-and-go options from Poindexter Coffee in the lobby 24/7.
HOW DO I GET THERE?
Graduate Nashville is about a 15-minute drive (10 miles) from the Nashville International Airport. If you don’t have access to a car, local app-based ride-share and taxi services are available. Please contact the front desk for assistance in arranging taxi services to the airport.
IS ON-SITE PARKING / VALET PARKING AVAILABLE?
Yes, we offer valet parking which is currently $50 + applicable tax for sedans and $60 + applicable tax for oversized vehicles, SUVs, and trucks for up to 24 hours per night of reservation, with in/out privileges.
Daily parking rates:
$10.00 (0-4 hours)
$30.00 (4-8 hours)
$50.00 (8+ hours)
Graduate Nashville does not offer self-parking. Prices are subject to change.
CAN I STORE MY LUGGAGE?
Yes, we are happy to store your luggage before and after checkout.
CAN I HAVE A PACKAGE SENT TO THE HOTEL?
Yes, mail may be picked up and dropped off at the front desk. If we’re holding mail, packages or phone messages for you, we will call your room or place a note under your door.
IS LAUNDRY SERVICE AVAILABLE?
Laundry service is available Monday through Sunday. Items received at the front desk by 8:30 am will be returned by 6 pm the same day. All items received after 8:30 am will be returned the following day.
ARE BUSINESS SERVICES AVAILABLE?
There is no business center at the hotel, however the front desk is happy to print boarding passes, etc. upon request.
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