Graduate Nashville FAQ
Here you’ll find answers to common questions we receive from guests and visitors to Graduate Nashville.
What time is Check-In/Check-Out?
Check-in is 4pm. Check-out is 11am. You may purchase early check-in for an 1pm arrival or late check-out for a 2pm departure for an additional $75 plus applicable taxes each.
Do hotel guests have access to the pool?
Graduate Nashville does not operate a pool for just our registered guests. Reservations for The Governor’s Pool at White Limozeen are required for everyone and the pool is open to the public.
When will my card be charged for my reservation?
If you booked an advance payment rate, your card will be charged a deposit of full room and tax prior to your arrival. If you did not book an advance payment rate, your card will not be charged until your check-out.
If you use a debit/credit card to check in, a hold will be placed on your card for the full anticipated amount to be owed to the hotel, including estimated incidentals of $50 per night, through your date of check out and such. Provided you do not have any room charges or damages, the incidental hold will be released within 5-7 business days from the date of check-out or longer at the discretion of your card issuer.
What is your cancellation policy for room reservations?
Rooms must be cancelled 48 hours prior to check-in, so 4 p.m. EST (2 days prior to arrival) to avoid a cancellation charge equal to one night’s room and tax. Other cancellation policies may apply to special promotions or rates so please check your confirmation letter.
What is your pet policy?
We are a pet friendly hotel. In accordance with Graduate Nashville’s standard pet policy, a maximum of two pets are allowed. A one-time, non-refundable pet hosting fee of $35 per night per pet will be charged to the guest folio upon check-in. Additionally, guests will be held liable for any physical damage caused by their pet, whether in guest rooms or public areas of the Graduate Hotel.
Please note the following:
- Pets are prohibited on the 12th floor.
- Pets must be attached to a leash at all times that the pet is outside of the guestroom
- Pets are not permitted to be left in guestrooms unattended
- Guests must be present in order to receive Housekeeping service and the pet must be on a leash during these times, if pet is left unattended, housekeeping service will not be provided
- Should your pet be the cause of any guest complaints, the hotel reserves the right to charge an additional $250 disturbance fee per occurrence,
- Guests will be required to sign a “pet waiver” form upon arrival.
What is your maximum room occupancy?
- Graduate King Rooms: two guests per room
- Graduate Double Queen Rooms: four guests per room (no rollaway beds allowed)
- Graduate Junior King Suites & Graduate King Suites: four guests per room
Do you have connecting rooms?
We have a limited number of Graduate King Rooms which connect to a Graduate Queen Queen Room, which can accommodate a combined total of six guests. If you require a connecting room, please note at the time of booking to ensure availability. Hotel cannot guarantee connecting rooms.
Do you have room service?
We do not offer room service at Graduate Nashville. However, you can order food for delivery and pick it up from the front desk, or select grab and go options from Poindexter Coffee in the lobby 24/7.
Can I store my luggage?
Luggage can be stored on premises upon request for our guests.
Does the hotel offer parking?
Yes, we offer valet parking which is currently $45 + applicable tax for sedans and $55 + applicable tax for oversized vehicles, SUVs, and trucks for up to 24 hours per night of reservation, with in/out privileges. Graduate Nashville does not offer self-parking.
How and when can I make a reservation?
Reservations for parties under eight guests are available online via Resy.com. Reservations are available two weeks prior to your desired date and go live at midnight CT. We do recommend setting a reminder as spots fill up fast!
I went on Resy at midnight the day my desired date was released and there are no reservations available. Is there something wrong with the website?
All available reservations can go within seconds of them being released at midnight. If you don’t see any reservations available, check back later for any cancellations or you can come in as walk-in guest.
I have a party over eight people. How do I book a reservation?
To better assist you, we politely ask that you submit an event request form on our website.
We begin taking reservations 30 days in advance of your desired date for parties between 8-20 guests. For parties 20 or more, we begin taking reservations 60 days prior to your desired date. Parties greater than eight guests will be considered a contracted event and will require a deposit with a food/beverage minimum.
For full venue buyouts
You are able to send an inquiry six months in advance. (Please direct these inquiries to email@example.com)
Can I split my group up into multiple reservations and be seated near each other?
Unfortunately, due to the layout of the restaurant and to accommodate other reservations we are unable to guarantee you will be seated next to your party on a different reservation.
Does White Limozeen accept walk-ins for dining?
White Limozeen does allow walk-ins. The patio is available for walk-in dining requests. Unfortunately, this is not a guarantee to a table or for dining purposes. Due to the popularity of White Limozeen, there could potentially be a waitlist of up to three hours for entry, depending on the day and time of your choosing.
Do I need a reservation if I just want to go to the bar?
You don’t need a reservation to go to the bar, but it will be standing room only. All tables are reserved for other guests. Due to the popularity of White Limozeen, there could potentially be a waitlist of up to three hours for entry, depending on the day and time of your choosing.
Can I go up just to take pictures?
You are allowed to take pictures with a non-professional camera throughout White Limozeen during operating hours with a dining reservation or upon walk-in availability.
“I’ve tried calling and nobody answers.”
Due to the high volume of inquiries for White Limozeen, we politely ask that you submit your request online for the best results and our sales team will be with you at their earliest convenience. We appreciate your patience and understanding during these popular times.
Governor's Pool at White Limozeen
Is the pool currently open?
The Governor’s Pool is now closed for the season, re-opening Spring 2023. As a reminder, the pool is an extension of White Limozeen and not a hotel amenity — reservations are required for everyone, including hotel guests.
Do I need a reservation for the pool if I am a hotel guest?
Yes. The Governor’s Pool is an extension of White Limozeen and not an amenity of the hotel. Reservations are required for everyone and there is an additional cost.
Is there a time slot for hotel guests?
Yes, The Governor’s Pool at White Limozeen gives priority to hotel guests Monday – Thursday 8 am – 11 am. Reservations required.
How do I make a reservation for The Governor’s Pool at White Limozeen?
Reservations can be found on Resy.com. Reservations go live 14 days prior to your desired date.
How much does a pool reservation cost and what are the hours?
The cost varies per day of the week. When booking a reservation, you are allotted a three hour time period.
Monday – Thursday ($50 per person)
- 8 am – 11 am
- 11:30 am – 2:30 pm
- 3 pm – 6 pm
Friday – Sunday ($75 per person)
- 9 am-12 pm
- 12:30 pm – 3:30 pm
- 4 pm – 7 pm
Are walk-ins available if there are no reservations?
Yes, however it is HIGHLY unlikely without a reservation. Should we have space for walk-ins, guests will only be permitted to stay within the allotted time blocks. Example: If walk-in is permitted at 10am, they will only be allowed to stay for that block of time which ends at 11am. Due to the popularity and volume of reservations, we cannot accommodate walk-ins to roll over.
What comes with a pool reservation?
All reservations will receive a complementary frozen alcoholic/non-alcoholic cocktail in a flute when they arrive. Guests will be provided a towel and water bottle to use while they are here and must return at the end of their reservation.